On this page
AEBISS, the data controller.
TempGuard is a product of AEBISS, a company registered in Sharjah, United Arab Emirates. When you use the TempGuard marketing site, dashboard, or mobile apps, AEBISS is the data controller for any personal data we collect directly from you.
For customer accounts, AEBISS acts as a data processor on behalf of the organisation that holds the account — your employer, clinic, pharmacy, or facility. Their policies apply to their employees' use of the product; ours apply to how we handle the data on their behalf.
Only what we need to run the service.
From the marketing site
- Request form entries (name, email, company, phone, your message)
- Anonymous analytics: page views, referrer, device type, approximate region — no cross-site tracking
- Cookies strictly required to remember preferences (theme, language)
From the dashboard and mobile apps
- Account data — name, email, role, organisation, phone (optional, for call alerts)
- Authentication — salted password hash, login history
- Device data — temperature readings, timestamps, device identifiers, probe calibration, battery level, signal strength
- Configuration — thresholds, escalation lists, site and group structure, integrations
- Activity — dashboard actions, alert acknowledgements, audit trail entries
- Support — emails, chat messages, and screenshots you send to our team
The temperature readings themselves are operational telemetry — they describe a fridge, not a person. But the account that owns them, and the actions taken on them, can be tied to an individual, which is why we treat the surrounding context carefully.
To deliver the service you signed up for.
- To show you live readings, history, and alerts on your devices
- To dispatch alerts by phone call, SMS, WhatsApp, email, and push when thresholds are crossed
- To authenticate users and keep their accounts secure
- To bill paying customers and keep legally required financial records
- To respond to support questions and investigate incidents
- To improve the product — in aggregate and with access restricted to the engineering team
- To send essential service emails (incident notices, billing, policy changes). You cannot unsubscribe from these; they are part of running your account.
We do not sell your data, share it with advertisers, or use it to train third-party commercial AI models.
Why we are allowed to process.
- Contract
- Running the dashboard, storing readings, dispatching alerts — all necessary to deliver what your organisation bought.
- Legitimate interest
- Service security, fraud prevention, in-product analytics, and responding to support requests.
- Legal obligation
- Tax and financial record-keeping; responses to lawful requests from competent authorities.
- Consent
- Marketing emails (opt-in only), and any non-essential cookies where applicable.
Kept as long as you need it.
- Temperature history
- Kept for the life of your subscription. Exportable at any time.
- Alert logs & audit trail
- Subscription duration + 12 months (for compliance evidence).
- Account & billing records
- As long as you remain a customer + 7 years for financial records (UAE tax requirements).
- Support conversations
- 24 months from last contact.
- Marketing-site enquiries
- 24 months from last contact, unless you ask us to delete sooner.
- After cancellation
- 90-day reactivation window, then purged from active systems within 30 days and from encrypted backups on their standard rolling expiry schedule.
You are in control.
Under the UAE Personal Data Protection Law (PDPL) and — where it applies — the EU General Data Protection Regulation (GDPR), you have the right to:
- Access the personal data we hold about you
- Correct inaccuracies
- Delete your data (subject to legal retention requirements)
- Export your data in a portable format
- Restrict or object to certain processing
- Withdraw consent where consent is the basis (e.g. marketing emails)
- Complain to a supervisory authority
To exercise any of these rights, email privacy@aebiss.com. We respond within 30 days. If you signed up through an employer, we may route the request to them first, since your data belongs to their account.
Not for under-16s.
TempGuard is a business product. It is not intended for, marketed to, or designed to collect data from anyone under the age of 16. If you believe a child has provided personal data to us, contact privacy@aebiss.com and we will delete it.
When we update this policy.
Material changes will be announced by email to the account admin at least 30 days before they take effect. Minor clarifications may be made at any time; the "effective" date above always reflects the latest version. An archive of previous versions is available on request.
Talk to a human.
- Privacy questions & rights requests: privacy@aebiss.com
- Data Processing Addendum: legal@aebiss.com
- Security concerns: security@aebiss.com
- General support: info@aebiss.com
AEBISS · Sharjah, United Arab Emirates